At Swift we are all too aware of how confusing mortgages and loans can be. Whether you have just taken out a new loan with us or have been with us for many years we understand you may still need help and guidance depending on your circumstances.

This is where we aim to help by producing leaflets that are clear or pointing you towards other organisations that can help you. Swift is regulated by both the Financial Services Authority (FSA) and the Office of Fair Trading (OFT). These bodies control how we operate and from time to time issue guidelines to help the consumer. These can be found by clicking the buttons to the right.

Swift Borrower Welcome Pack

The Swift Borrower Welcome Pack.

It contains a copy of our Welcome Letter and a Borrower Booklet which you may find useful.

The booklet gives you a little more information about Swift, a brief explanation of the products we offer and useful contact information.

We hope it will also provide answers to any questions you may have as a valued Swift customer.

If you wish to download a copy of the Welcome Letter please click here

If you wish to download a copy of the Welcome Booklet please click here

We hope you find this new information useful.

Frequently Asked Questions

- Your Credit Report, Click Here

- Methods of payment, Click here

Direct debit application forms

- Swift 1st, Click here
- Swift Advances, Click here

- Mortgage and Loan Statements, Click here

- About the Repossession Process, Click Here
- Repossession in Northern Ireland, Click here

Other Useful Contacts:

Complaints

There may be occasions, despite our best efforts, that we do not quite get it right. Should this happen we still want to help and rectify our mistake. Please click here for our complaints procedure.