Are you experiencing financial difficulties?

We understand that your personal financial circumstances may change, perhaps because of redundancy, the breakdown of a relationship or a long-term illness, and that these may affect your ability to repay your loan.

If you are unable to make your repayments it is important that you contact our customer services department as soon as possible so that we can do all we can to help. The sooner you let us know, the easier it will be for us to work with you to find a solution.

At your request, we will liaise, wherever possible, with recognised debt counseling organisations such as the Citizens Advice Bureau, National Debtline and Money Advice Centres.

You can also write to us at:

Arcadia House
Warley Hill Business Park
The Drive
Brentwood
Essex
CM13 3BE

Email to info@swift.co.uk

Phone us on 0845 074 8811 - Please ensure you have your account number ready. (calls may be recorded for training purposes)

Inserting customer details on the vSwift website

When you insert the customer details, these will be saved and stored on the Swift Group Web Server for up to six months. Swift Group will not use this information for any purpose other than to store the information to enable you to submit the case to us.

Complaints

If you wish to make a complaint regarding Swift or our staff, please write to the compliance officer at the above address. We have a formal complaints procedure details of which can be provided upon request.

Swift Advances plc is an appointed representative for insurance mediation activities only of Swift 1st Limited which is authorised and regulated by the Financial
Services Authority. Swift Advances plc and Swift 1st Limited are both registered in England under company numbers 1800474 and 5020019 respectively.