During the lifetime of your mortgage or loan with Swift there may be changes in your circumstances with which you may need some help and guidance. At Swift we are here to help.
Making payments
There are different ways in which you can make your monthly payments. If you have a bank account the easiest way is by direct debit. Using this method you are protected under the Direct Debit Guarantee scheme. If you wish to take advantage of this method you can download a direct debit form. If you have a Swift 1st Mortgage then please Click here and if you have a Swift Advances Loan please Click here.
You can also make payments securely using this website simply by clicking the button 'Would you like to make a payment' on the right. These are just 2 options available but we know they may not meet your own personal circumstances so (Click here) for other methods of payment.
You may also wish to change your payment date to coincide with any dates you receive your salary, benefits, etc. To do so simply call us on 0845 0760878.
Mortgage and Loan statements
If you have a mortgage regulated by the Financial Services Authority or a secured loan regulated by the Consumer Credit Act you will receive an annual statement on your account upon the anniversary of when the mortgage or loan completed. You may on occasions receive such statements on a more regular frequency particularly if you have missed any payments. In order to help you understand these statements we have produced some common questions and answers (Click here).
Are you experiencing financial difficulties?
We understand that your personal financial circumstances may change, perhaps because of redundancy, the breakdown of a relationship or a long-term illness, and that these may affect your ability to repay your loan.
If you are having trouble paying your mortgage, we will try to help you. This explains how we will treat you fairly, and what steps you should take to help yourself.
We will:- Contact you as soon as possible to discuss the situation.
- Talk to an agency which gives debt advice (for example, Citizens' Advice), if you want us to.
- Give you reasonable time to pay back the debt.
- Only start proceedings to repossess your home if we cannot solve the problem with you.
- Arrange a new payment plan with you, taking your and our interests into account.
- Change the way you make your payments, or the date you make them.
If we cannot offer you either of these options, we will tell you why. If we can make one of these arrangements with you, we will explain how it would work and give you time to consider it. If we cannot offer any of these options, we might agree to you remaining in the property to sell the property yourself depending on your circumstances.
What you can do to help us:
If we cannot agree on a solution:
If we repossess your home:
If selling your home does not raise enough money to pay off the mortgage:
Please go to our help and Guidance page for lists of organisations and information that we hope will help you during these difficult times.
Other Enquiries
We are here to help no matter what your enquiry so whether it be that you want to pay off a lump sum of your loan, borrow some more money or any other question please do not hesitate to contact us on 0845 0748811.
Other Issues
Some companies may offer you new loans or even invite you to sell your property to them and then lease it back as a way of resolving your short term financial difficulty. Please be careful, as such actions may not be in your long term best interests. We would advise you to seek independent advice before entering into any arrangement of this type.
You may be thinking about handing in your keys to us. If you do this, you will still owe us any outstanding debt, and we would advise you to discuss this option with us before taking such action.
Swift Advances plc is an appointed representative for insurance mediation activities only of Swift 1st Limited which is authorised and regulated by the Financial
Services Authority. Swift Advances plc and Swift 1st Limited are both registered in England under company numbers 1800474 and 5020019 respectively.