Welcome to vSwift a website designed to help you whether it be a general enquiry you have regarding your account, looking for some help and guidance following unforeseen changes in your financial circumstance or if you wish to make a payment over the internet.

As a customer of Swift we can assure you that caring is at the heart of the ethos of everything we do. We offer service like no other. First, we treat all our customers as people, not file numbers. That means you will only ever speak with real people, based here in the UK, not machines. Ever.

At Swift, we cherish our hard-won reputation for impeccable service, integrity, quality, stability, reliability and flexibility. That's why so many people like you choose Swift.

If you currently have a mortgage or secured loan with us we hope the content of our website will help you if you need to contact us regarding your account.

General enquiries

Please contact Customer Services on
0845 074 8811

Please note calls may be recorded for training or security purposes.

Customer announcement following publication of the FSA Notice regarding Swift 1st Ltd

Following recent discussions with the Financial Services Authority (the 'FSA'), it has been identified that certain fees and charges applied to mortgage accounts in arrears were not representative of the costs incurred for undertaking the relevant activity or service. As a result, Swift 1st Limited has agreed to reimburse all affected customers in full or in part where applicable.

We have also identified that in certain cases, where an account had been repaid and Swift's mortgage redeemed, an overpayment may have been made that was not identified at the time and a refund is therefore due.

We are writing to all customers who are affected by these findings and who are entitled to a refund.

Please note, this decision only impacts those customers who currently have or have previously had a first charge mortgage with Swift 1st which has gone into arrears during its term or been settled early incurring an early redemption charge.

For further information about accounts affected and the refund process click (here)

Swift Advances plc is an appointed representative for insurance mediation activities only of Swift 1st Limited which is authorised and regulated by the Financial
Services Authority. Swift Advances plc and Swift 1st Limited are both registered in England under company numbers 1800474 and 5020019 respectively.