How to contact us


Arcadia House, Warley Hill Business Park,
The Drive, Brentwood,
Essex. CM13 3BE
DX address: 84952 BRENTWOOD 9
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You can use this e-mail address to send us general correspondence as well as any forms we have asked for. Please ensure you quote your Agreement Reference in the subject line of your email.

Phone & Times

Monday to Friday 9.00am to 5.30pm
Saturday 8.00am to 12.00pm
Customer Services: 01277 359678 
General Enquiries: 01277 359420 
FAX number: 01277 359704 

Call Back

At Swift we realise that you may prefer to talk to us at a time when you can ensure complete privacy. If you would like us to give you a call to talk through your query then simply fill out the details below and one of our staff will call you. We will do our best to call you at the time you have requested. If this is not possible, we will call you back as soon as possible after your requested time.

Available times for a call back are:

Monday to Friday 9.00 AM to 5.00 PM

Redemption Request

Would you like to request a redemption statement?

If you have a complaint

If you are not completely happy with any aspect of our service, please let us know. We welcome your feedback as it gives us the opportunity to put things right and to make improvements to our service in the future.

This leaflet explains our complaints process in more detail.

Complaints Data: Please click here to see a report of our most recent published complaints data.